★ As this store is ran by one individual, please allow 5-10 business days for order processing, especially during busy periods. ★
It is important to double check your details before submitting your order; upon submitting your order you will receive a confirmation email. Make sure to check your spam and feel free to contact us via the site form or send us an Instagram DM for any queries!
You will receive another notification email when your order has been shipped.
☆ Shipping & Costs
We ship worldwide with very few exceptions.
Shipping Costs:
UK ⎯ £2.20 1st Class Postage
Europe ⎯ £4.25 / Tracked: £9.95
Everywhere else ⎯ £7.00 / Tracked: £12.30
If your order is above the threshold weight, you may receive an email for surplus shipping fees.Delays on international orders should be expected as a result of 1) Union Workers' Strikes, 2) ongoing COVID-19 prevention measures and 3) reduced air transport capacity.
Shipping Time Estimates:
• UK: 1-3 business days
• Worldwide: 1-4 weeks
We strongly recommend the purchase of tracked shipping for international orders. Lucky 5tar Studios is not responsible for any lost mail.
Lucky 5tar Studios is not responsible for any customs, duties or taxes you are charged on packages, nor do we claim responsibility for packages after being handed to our courier. Any damages or losses are at the responsibility of the courier.
In the case of lost items, partial refunds (minus shipping costs) can only be guaranteed if a customer chooses Tracked Shipping at checkout. While they are packed with the utmost care, if any of your items arrive damaged, or there is another problem with your order, please contact us via our site form, email or send us an Instagram DM!
☆ Refunds & Cancellations
As stated above, partial refunds can only be fulfilled with Tracked shipments. Order cancellations are not accepted.